MovieCube dvd rental
We generally look for positive things to post, but this review has to go in the category of "warning."
Many video rental stores are going out of business, Netflix ads are everywhere, and the world of dvd rental is changing. One new feature in our area is the placement of MovieCube DVD rental kiosks in place of the former small video rental counter at our local grocery store.
The idea isn't bad. For $1 per day, you rent the movie of your choice from the kiosk using your credit card. Supposedly no lines, no waiting, and no problems.
Well ... the first time we tried to return a video, there was a customer in front of us who was having trouble renting the title he wanted. Not really MovieCube's fault that it took an extra 30 minutes out of my day to wait on the customers to finally give up and let me return my dvd's. However, in only a handful of rental occasions, I've had my own share of MovieCube glitches. One required me to stay on the phone for about 20 minutes in order to get permission to return my dvds without processing them through the machine, which was malfunctioning. And as an aside, you can't take very long to debate your choices. If you pause to read the movie descriptions for approximately 30 seconds, the machine resets and you lose the movies you saved. And I will add that, when I just now visited their web page in order to make this post and provide accurate information, I was redirected to a site that warned me that "I could have a virus" that tried to install a free "repair" function on my computer without permission. I killed the window and for that reason I'm not posting a link to their site here. None of us needs more spyware or adware.
All of these are somewhat minor inconveniences and problems that could be expected to be worked out in time. However, the one that really bothered me is that one of the videos that I returned after keeping it out for a single day showed up as a $37+ bill on my debit card with no notice a couple of weeks later. I called the MovieCube, and after being on the phone for about 25 minutes, was finally told that they had confirmed that I had returned the movie as I claimed, and they would forward a memo to their credit department to issue a credit on my account. (Incidentally, the customer service rep scolded me for not letting them know sooner that there was a problem, which I found amusing since there was no problem until they charged me for a movie I didn't keep. However, the other customer service reps I have spoken to have been most helpful and courteous.)
Some time passed, and the charge remained on my debit account. So I called them again. Another 20 minutes, this time billed by the minute, and now I have a confirmation number that is supposed to assure me that they will put the money back into my account, but they said it might take almost 4 weeks to do so. It has been a couple of weeks, and no sign of my money yet. This has been a great disappointment to me, that the money was removed from a debit account with no warning, by their error, not rectified, and left over Christmas. Thankfully I didn't get within $40 of a zero balance on that account, or I would have incurred bounced check charges in addition to all of this.
So, it is with regret that I felt I had to inform my readers that, if you want to be a savvy shopper, you may want to avoid MovieCube dvd rental, at least until they get these quirks worked out.
Many video rental stores are going out of business, Netflix ads are everywhere, and the world of dvd rental is changing. One new feature in our area is the placement of MovieCube DVD rental kiosks in place of the former small video rental counter at our local grocery store.
The idea isn't bad. For $1 per day, you rent the movie of your choice from the kiosk using your credit card. Supposedly no lines, no waiting, and no problems.
Well ... the first time we tried to return a video, there was a customer in front of us who was having trouble renting the title he wanted. Not really MovieCube's fault that it took an extra 30 minutes out of my day to wait on the customers to finally give up and let me return my dvd's. However, in only a handful of rental occasions, I've had my own share of MovieCube glitches. One required me to stay on the phone for about 20 minutes in order to get permission to return my dvds without processing them through the machine, which was malfunctioning. And as an aside, you can't take very long to debate your choices. If you pause to read the movie descriptions for approximately 30 seconds, the machine resets and you lose the movies you saved. And I will add that, when I just now visited their web page in order to make this post and provide accurate information, I was redirected to a site that warned me that "I could have a virus" that tried to install a free "repair" function on my computer without permission. I killed the window and for that reason I'm not posting a link to their site here. None of us needs more spyware or adware.
All of these are somewhat minor inconveniences and problems that could be expected to be worked out in time. However, the one that really bothered me is that one of the videos that I returned after keeping it out for a single day showed up as a $37+ bill on my debit card with no notice a couple of weeks later. I called the MovieCube, and after being on the phone for about 25 minutes, was finally told that they had confirmed that I had returned the movie as I claimed, and they would forward a memo to their credit department to issue a credit on my account. (Incidentally, the customer service rep scolded me for not letting them know sooner that there was a problem, which I found amusing since there was no problem until they charged me for a movie I didn't keep. However, the other customer service reps I have spoken to have been most helpful and courteous.)
Some time passed, and the charge remained on my debit account. So I called them again. Another 20 minutes, this time billed by the minute, and now I have a confirmation number that is supposed to assure me that they will put the money back into my account, but they said it might take almost 4 weeks to do so. It has been a couple of weeks, and no sign of my money yet. This has been a great disappointment to me, that the money was removed from a debit account with no warning, by their error, not rectified, and left over Christmas. Thankfully I didn't get within $40 of a zero balance on that account, or I would have incurred bounced check charges in addition to all of this.
So, it is with regret that I felt I had to inform my readers that, if you want to be a savvy shopper, you may want to avoid MovieCube dvd rental, at least until they get these quirks worked out.
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